360° Feedback
360° feedback is growing in popularity as an integral part of performance management. For organisations that have become less hierarchical, with leaders and managers having multiple lines of reporting, and with the increase in programme and project based working, feedback from only your manager is no longer sufficient.
360° feedback challenges the recipient’s perceptions of their skills, behaviours and performance, and provides the motivation to change. It can challenge perceptions in three main ways:
- The feedback on an aspect of behaviour is opposite to what the recipient expects
- An aspect of behaviour is shown to be more (or less) important as an explanation of their performance than the recipient thought
- The results highlight relationships between aspects of behaviour and a greater understanding of how they can improve
Often it is the critical feedback that provides the greatest motivation to change, as long as the respondents are credible and their views are of value to the recipient. The process gives people the ability to highlight issues that have previously been kept hidden and can be a powerful tool to help organisations improve for the future.
At PeopleSurv we’ve worked hard to develop a service that takes away the most common barriers for organisations wanting to use 360° feedback – the potential complexities of setting up and managing the exercise, the ease of people taking part, the costs involved, and the speed of recipients receiving their reports.
Please download our PDF brochure on 360° Feedback.